At Time Ticking, we are committed to providing quality products, secure delivery, and reliable customer service. Please review the following policy regarding returns, exchanges, refunds, and warranty services.
1. Check Your Product Upon Delivery
Customers are advised to inspect the product upon delivery whenever possible.
Please check that:
The product matches the model you ordered.
There is no visible damage to the watch or its parts.
The packaging and included accessories are complete.
Where Check Before Payment is available, customers may inspect the product before payment. The product must not be used, modified, or damaged during inspection.
2. Exchange Policy
Customers may request an exchange within 3 days of receiving the product.
To qualify:
The product must be unused and in its original condition.
The watch must have no scratches, dents, water damage, or signs of use.
Original packaging, Warranty Card, Manual, accessories, and other included items must be returned where applicable.
Proof of purchase or Order Number must be provided.
Customers must contact Time Ticking Customer Support and receive confirmation before returning any product.
3. Eligible Exchange Reasons
An exchange may be considered in cases such as:
Wrong Product: A different product/model was delivered.
Delivery Damage: The product was visibly damaged during delivery and appropriate evidence is provided.
Manufacturing or Functional Defect: A qualifying defect is found under the applicable warranty or service terms.
Each case will be reviewed by Time Ticking after inspection.
4. Refund Policy
For most products, exchange, replacement, or service will be prioritized instead of a refund.
If an exchange or replacement is not possible, a refund may be considered by Time Ticking.
Before a refund is approved, the returned product will be inspected and the reported issue will be verified.
Approved refunds will be processed within 7–10 working days from the date of refund approval. The time required for the refunded amount to reach the customer’s account may vary depending on the original payment method and payment service provider.
5. Non-Returnable / Non-Exchangeable Conditions
Return, exchange, or refund requests may not be accepted if:
The product has been used or damaged after delivery.
There are scratches, dents, water damage, or other physical damage.
Original packaging, Warranty Card, or required accessories are missing.
The product has been opened or repaired by an unauthorized technician.
The serial number or identification markings have been altered or damaged.
The issue resulted from misuse, accidents, or improper handling.
The issue is due to normal wear and tear of straps, batteries, or consumable parts.
The product is marked as Clearance, Final Sale, or otherwise subject to separate terms on the Product Page.
6. Pre-Order Policy
Pre-Order products may be specially sourced or procured for individual customers.
Customers should confirm the estimated price, delivery time, and applicable terms before placing a Pre-Order.
Once confirmed, cancellation due to a change of mind may not always be possible.
Delivery time may vary due to supplier availability, shipping, customs, or other circumstances.
A 30% advance payment may be required for Pre-Order products.
Return and exchange terms will follow the conditions stated on the relevant Product Page or Order Confirmation.
7. Warranty & Service
Where a product includes a warranty, the applicable warranty period and terms will be stated on the relevant Product Page, Warranty Card, or Order Confirmation.
Warranty coverage may generally apply to machine/movement-related issues, subject to the applicable warranty terms.
Warranty does not normally cover:
Physical damage
Broken glass
Water damage
Scratches or dents
Strap or belt damage
Misuse or accidents
Unauthorized opening or repair
Customers may be required to provide the Warranty Card and proof of purchase for warranty claims.
8. Return & Exchange Shipping Costs
For exchanges due to personal preference, change of mind, or incorrect product selection, applicable return/exchange shipping costs may be borne by the customer.
If the wrong product was sent by Time Ticking or the issue occurred due to an error on our part, Time Ticking may cover the applicable return/exchange delivery cost.
9. Order Cancellation
Customers may request cancellation before an order is dispatched.
Once an order has been dispatched, cancellation may not be possible.
Pre-Order or specially procured products may have additional cancellation restrictions once the procurement process has started.
Time Ticking reserves the right to cancel or restrict fraudulent, incomplete, unverifiable, or repeatedly refused orders.
10. How to Request a Return or Exchange
To request a return or exchange, please contact Time Ticking Customer Support with:
Order Number
Customer Name
Phone Number
Product Name / Model
Description of the issue
Photos or videos, if required
Customers must receive confirmation before sending any product back.
Products returned without prior authorization may not be accepted.
11. Delivery Delays
Delivery may be affected by courier operations, weather, public holidays, natural disasters, transportation issues, government restrictions, or other circumstances beyond our reasonable control.
Time Ticking will make reasonable efforts to complete delivery within the estimated timeframe.
12. Product Information & Pricing
Product images may appear slightly different from the actual product due to lighting, photography conditions, and device screen settings.
Product prices, specifications, availability, and other information may change from time to time.
In case of an unintended error in product information, pricing, or availability, Time Ticking reserves the right to correct the information and, where necessary, cancel the affected order.
13. Policy Updates
Time Ticking reserves the right to update or revise this policy at any time.
The latest version published on the Time Ticking website will be considered the applicable policy.
Customer Support
Time Ticking Shop 708/A, Lift-6, Sahera Tropical Center, 218 Elephant Road (Bata Signal) Dhaka-1205, Bangladesh
Phone / WhatsApp: 01861116300
For questions regarding your order, return, exchange, refund, warranty, or service, please contact our Customer Support Team.
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